Office Policy

Appointment Policy

In order to offer the best dental services to our patients our office reserves individual appointment times for every patient. Often, our practitioners spend significant time preparing for your scheduled appointment. Should something occur that requires you to break your scheduled appointment, we ask that you give a minimum of 24 hours notice for any appointment changes or cancellations, yet earlier notification is greatly appreciated. This gives other patients the opportunity to be scheduled in your place, and allows our practitioner’s time to adjust their schedules. We ask that you arrive on time for your scheduled appointments. We reserve the right to charge for broken appointments when less than 24 hours notice is given. After 2 consecutive missed appointments, it is our policy to not reschedule you for any further appointments without non-refundable pre-payment.

Financial Policy

Payment is due at the time of treatment, unless other arrangements have been made prior to treatment. We accept all major credit cards and personal checks. Parents, guardians or personal representatives are responsible for all fees and services rendered for treatment of a minor/child. We realize that dental care can be a significant investment, and therefore we work with our patients to help them find ways to make large treatment plans affordable. We do not have the resources or manpower to do the work of a bank or credit card, but we will help you apply for third-party financing if you want to pay out treatment over time. Several lenders make credit available for medical and dental expenses, and you can apply online or at our office if you like. If you use our services it is expected that you pay for them before you leave the office (much the same as would be expected at any store or service shop elsewhere). If you have insurance, please understand that even if we are filing a claim with your insurance company it does not relieve you from the responsibility for the payment of all charges incurred. Some insurance companies will only pay the policyholder, therefore we cannot accept “assignment of benefits” from those carriers. Please ask in advance if you have any questions about how we handle finances.

Dental Insurance Policy

We perform dental services for patients, and we consider patients to be the ones who owe us for the services we provide. Dental insurance is a contract between you (or your employer) and the insurance company. It obligates them to pay a pre-defined amount for things that the contract covers. As a courtesy to our patients we will file most dental insurance claims with your insurance company. However, filing a claim with your insurance company does not relieve you from your responsibility for the payment of all charges. For some insurance we are able to estimate the benefits from your insurance plan and may require that you pay the estimated patient portion in lieu of the full treatment balance on the day of treatment. Our estimates are not a guarantee of payment and any balance resulting from a lower reimbursement from your insurance than initially estimated is due in full from the patient or responsible party. In addition, if the insurance company fails to make payment within 60 days, the entire balance becomes due from the patient.